How to Route Notifications into Microsoft Teams, ServiceNow, and Slack
Video quality issues affect meetings, live events, and enterprise collaboration long before a helpdesk ticket is raised.
Proactive monitoring ensures the right teams are notified when video performance degrades.
This guide explains how to configure Video Quality Performance Alerts in Kollective and route notifications directly into Microsoft Teams, ServiceNow, or Slack.
What are Video Quality Performance Alerts?
Video Quality Performance Alerts notify IT teams when collaboration quality drops below defined thresholds.
These alerts monitor:
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Quality of Experience (QoE)
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Stream Quality
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帯域幅の節約
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Meeting and live event performance
This includes Microsoft Teams video performance as well as other supported collaboration services.
Alerts are triggered automatically when video quality issues occur.
Where can Video Quality Performance Alerts be delivered?
Video Quality Performance Alerts can be routed directly into:
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Microsoft Teams channels
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ServiceNow workflows
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Slack channels
This allows organizations to deliver notifications into the tools their teams already use for collaboration and incident response.
Instead of relying on email alerts, teams receive performance notifications inside their operational workflows.
How do you configure Video Quality Performance Alerts?
To configure video quality performance notifications:
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Open notification settings in Kollective
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Select the alert type (QoE, Stream Quality, or Bandwidth Savings)
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Choose the destination platform (Microsoft Teams, ServiceNow, or Slack)
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Select the target channel or workflow
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Define alert thresholds and trigger conditions
Once configured, alerts are automatically delivered when video performance thresholds are breached.
What Microsoft Teams video issues can trigger alerts?
Video Quality Performance Alerts can identify:
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Degraded meeting Quality of Experience
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Stream instability
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Excessive bandwidth usage
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Regional or location-based performance drops
These alerts provide visibility into Microsoft Teams performance and broader video collaboration environments.
Why route video performance alerts into collaboration and ITSM tools?
Delivering alerts directly into Microsoft Teams, ServiceNow, or Slack:
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Reduces reliance on email notifications
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Improves shared visibility across IT teams
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Enables faster triage and incident response (improve MTTR)
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Keeps discussion and resolution within existing workflows
This shortens detection-to-resolution time for video quality issues.
How does proactive video quality monitoring improve operations?
Proactive monitoring allows IT teams to:
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Identify video quality degradation before widespread impact
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Detect trends across meetings and live events
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Improve Microsoft Teams performance visibility
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Reduce user-reported incidents
Video quality becomes measurable, actionable, and integrated into daily operations.
Watch the Full Configuration Demo
For a step-by-step walkthrough showing how to configure Video Quality Performance Alerts and route them into Microsoft Teams, ServiceNow, or Slack, watch the demo below.
よくある質問
What is a video quality performance alert?
A video quality performance alert is an automated notification triggered when collaboration performance drops below defined thresholds. These alerts monitor Quality of Experience (QoE), stream stability, and bandwidth usage across platforms such as Microsoft Teams and other enterprise video services.
Can video quality alerts be sent to Microsoft Teams?
Yes. Video Quality Performance Alerts can be routed directly into Microsoft Teams channels. This allows IT teams to receive notifications where they already collaborate, enabling faster acknowledgement and resolution of video performance issues.
Can alerts also be sent to ServiceNow or Slack?
Yes. Video Quality Performance Alerts can be delivered into ServiceNow workflows or Slack channels. This ensures video performance monitoring integrates with existing IT service management and collaboration processes.
What metrics are used to trigger video quality alerts?
Alerts can be triggered based on Quality of Experience (QoE), stream quality degradation, bandwidth savings thresholds, and meeting or live event performance indicators. Thresholds are configurable to match organizational requirements.
Why is proactive video quality monitoring important?
Proactive video quality monitoring allows IT teams to detect performance degradation before users report issues. This reduces helpdesk volume, improves incident response time, and increases visibility into collaboration performance across Microsoft Teams and other services.