顧客
Better Insight. Better Performance. Fewer Surprises.
Video isn’t new.
Hybrid work isn’t new.
Company-wide meetings, town halls, and leadership updates aren’t new.
What is still hard is this:
Knowing how video actually performed — early enough to improve it.
Most organisations today don’t struggle with access to video.
They struggle with insight that leads to action.
That’s the gap the Video Experience Center (VXC) is designed to close.
The Real Problem: Insight Arrives Too Late
Digital Workplace and Unified Communications teams already monitor plenty of data. Internal Communications teams already track reach and attendance.
But when performance issues occur, the insight usually arrives:
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After users complain
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After leadership asks what went wrong
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After the moment has passed
At that point, analytics become forensics, not improvement.
The real challenge is not visibility — it’s early detection and explainability.
From Monitoring to Performance Intelligence
The Video Experience Center is part of the Kollective Experience Platform and is built to help teams continuously improve video performance, not just report on it.
VXC brings together the signals that actually matter — and surfaces them in a way teams can use immediately.
Not more charts.
Not deeper menus.
Clear indicators that tell you where to focus next.
Hear from Tamra Heberling – Senior Product Manager, Data and Analytics
Three Scores That Tell You What to Fix
At the heart of VXC are three quality dimensions, designed to highlight performance gaps early and clearly.
Quality of Video
Shows how well video playback held up over time — including smoothness and resolution stability. This helps teams detect degradation before it becomes visible to users.
Quality of Engagement
Shows whether viewers were actually engaged, whether the player was visible, and whether audio was enabled. This moves insight beyond “was it delivered?” to “did it land?”
Quality of Delivery
Shows how reliably video was delivered across networks and locations. This helps teams distinguish between network constraints and content or platform issues, speeding up remediation.
Each score is rated Excellent, Good, Fair, or Poor, making problem areas obvious at a glance.
When It Happened. Where It Happened.
Performance issues rarely affect everyone equally — and they rarely happen for the entire duration of an event.
VXC makes this visible by design.
Time-based insight
Teams can pinpoint exactly when quality dropped and how quickly it recovered. This allows focus on the moments that matter most — not noise from the entire event.
Location-based insight
Teams can drill into regions and locations to understand where performance varied. This makes it clear whether an issue was isolated or systemic.
Together, this enables faster diagnosis and more targeted improvement.
Why This Matters for Digital Workplace & UC Teams
For Digital Workplace and Unified Communications teams, the goal is no longer uptime alone.
It is:
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Detecting issues earlier
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Reducing investigation time
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Preventing repeat problems
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Continuously improving experience quality
VXC supports this by turning raw telemetry into clear performance signals that guide action.
Why This Matters for Internal Communications
For Internal Communications teams, success isn’t just reach — it’s impact without disruption.
VXC helps teams:
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Identify engagement drop-offs tied to performance issues
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Understand whether technical problems affected message delivery
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Build confidence that key communications landed as intended
This shifts conversations from “what went wrong?” to “what can we improve next time?”
Insight Designed for Improvement, Not Explanation
The Video Experience Center isn’t about proving that video happened.
It’s about helping teams:
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Detect issues earlier
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Focus on the right moments
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Improve performance over time
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Avoid problems before they affect users
That’s what modern teams actually need.
よくある質問
What is the Video Experience Center?
The Video Experience Center is a unified analytics experience that helps teams detect, understand, and improve video performance across meetings, events, and broadcasts.
How is this different from traditional analytics?
Traditional analytics explain outcomes after the fact. VXC is designed to surface performance signals early, so teams can act faster and improve continuously.
Who benefits most from VXC?
Digital Workplace leaders, Unified Communications teams, IT operations, and Internal Communications professionals responsible for video performance and experience quality.
Does this help prevent video issues?
Yes. By highlighting performance degradation early and clearly, VXC helps teams address issues before they escalate or repeat.
See Where to Improve Next and keeping work in motion
Modern video performance isn’t about access — it’s about clarity, control, and continuous improvement.
The Video Experience Center gives teams the insight they need to detect issues earlier, focus their effort, and deliver better video experiences every time.